Frequently Asked Questions
Everything you need to know about your favorite Webtoon merchandise.
Are your products officially licensed?
Yes, all merchandise sold on Webtoon Shop is 100% officially licensed and produced in collaboration with the original creators and studios.
How long does international shipping take?
International orders typically arrive within 10-21 business days, depending on your location and chosen shipping method at checkout.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's journey.
What is your return policy for damaged items?
If your item arrives damaged or defective, please contact our support team within 7 days of delivery with photos of the damage to receive a full refund or replacement.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you restock items that are sold out?
While many items are restocked, some limited-edition collaborations are one-time releases. We recommend signing up for 'Back in Stock' alerts on the specific product page.